compensation: Based upon experience employment type: full-time
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Who You Are
You have a Heart for Service
We provide extraordinary service to our customers, co-workers, and our community by going out of our way to appreciate and support them.
You are Curious
We create products that help our customers listen and be curious, and we ourselves are curious. We strive to understand our customers’ business problems and the solutions delivered with our software.
You Find a Way
We help our customers and employees succeed by finding solutions to their problems. We have a can-do attitude and we do what we say we will do.
What You’ll Do
SurveyGizmo is looking for a hands-on individual to join our dynamic team. The ideal customer-service oriented candidate for this position can progress with minimal supervision and pick things up quickly, is driven, and is able to work with a fast-paced team. This self-starter can work independently but is also a good team-player, and is able to work in an environment where transaction volume is high, work assignments can change frequently and deadlines can be short.
Reporting to the Controller, the individual should display a positive and proactive attitude, strong organizational skills, the ability to prioritize and multitask and be a strong communicator, both on paper and over the phone.
How You’ll Spend Your Days
Resolving customer billing inquiries on a daily basis
Continuously improving billing processes and systems
Processing vendor invoices daily and payments weekly
Maintaining accurate records and filing of documents
What you’ll bring to the role:
2-3 years working in Billing Customer Support
Data entry and high attention to detail and accuracy
Ability to work in high volume transaction business
Ability to work quickly, efficiently and accurately
Work effectively with internal teams
Strong knowledge of Microsoft Office
Working knowledge of Salesforce
Skilled at multi-tasking and being organized
Our Team Members Enjoy
Competitive compensation package and full suite of benefits
Great Boulder location without the Pearl Street commute
Environment where you are empowered and can see your impact