Customer Service Superstar and More for ONNO (Boulder, CO)
compensation: $20/hr to start employment type: part-time job title: Customer Care Team Member
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About the Role:
ONNO (www.ONNO.com) is looking for a high-energy customer service rep (and hopefully more - like responding to FB/IG comments - once you’ve mastered customer service) to join our team and provide exceptional support on the front lines. In this role, you’ll engage with customers via email, offer expert advice to assist with purchase decisions, resolve order issues and keep customers delighted with every interaction. The ideal candidate embodies the entrepreneurial spirit and problem solving attitude and goes above and beyond to add value. We’re a small, scrappy team which means we need people who are able to think critically and self-manage.
The Specifics:
This is a part-time 1099 position, starting at around 10hrs per week (Sun, Mon, Tue). Hours and tasks will increase as you get comfortable with the position/company. We would like to emphasis that Sun is a required day. It’s not what we would prefer but has become a necessity with the increase in emails over the weekend and need for resolution before the warehouse opens on Monday. The customer service side of this position is fully remote, we operate in mountain time. There may be instances where you will need to meet in person for meetings or other tasks but that is negotiable.
What You’ll Do:
•Deliver above and beyond customer support.
•Become an expert on ONNO t-shirts in order to effectively and efficiently help our customers.
•Provide product information, expert guidance, and tackle a range of questions, comments and order management issues.
•Problem-solve and tailor solutions for customer issues including return requests, order changes, delivery issues and more while maintaining an optimistic tone and working to de-escalate difficult situations into positive experiences.
•Provide backend customer operations support with order changes, fulfillment errors, returns, shipping exceptions, shipping claims, and more.
•Embody our brand mission, values and voice as you engage with customers.
Who You Are:
•You’re a sharp, critical thinker — You go beyond macros and canned replies, understanding nuanced customer questions, providing equally nuanced, personalized responses to customer issues.
•You're a clear and effective communicator — You possess exceptional written and verbal communication skills, and can present your ideas and work with clarity.
•You’re flexible and adaptable— You enjoy working across multiple communication channels and are comfortable wearing many hats at once.
•You’re a problem solver —You can think on your feet and are motivated by finding creative ways to resolve customer issues with patience, empathy and positivity.
•You’re customer obsessed — You have a customer first attitude and put the customer first in every decision.
•A natural people person — You’ve got strong people skills, are friendly, empathetic, a good listener, and enjoy making others happy.
•You go above and beyond — You have a “no task is too small,” can-do attitude and you’re compelled to go the extra mile to get things done and make an impact.
How to apply:
Send us an email with a bit of information about yourself and why you would be a good fit for the position. Please attach a video of yourself (I use/love Loom for this) explaining why you would be a good fit, what you are looking for in a position (full-time, part-time, etc.) and let us know if you have any questions.
******Applications without a video will not be considered.*******
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