Monitor and supervise residents in the 48-bed Ready to Work transitional housing program. This position will be responsible for covering a variety of shifts that require great attention to detail and flexibility. Program services include intervening in emotional and medical crises, providing a monitored safe living space, and providing support and encouragement to residents. All Bridge House and Ready to Work staff is responsible for creating a positive, client-centered culture.
• Track sign in/out documentation to maintain accurate census.
• Conduct hourly rounds on all residents, keeping an accurate count of all residents in the building.
• Monitor building equipment for repairs and request outside service when necessary.
• Maintain inventory of building supplies and communicate with House Managers on needed items.
• Monitor compliance with policies and procedures in resident handbook.
• Coordinate action in response to medical and other emergencies.
• Provide crisis intervention for residents.
• Maintain and update client data.
• Provide input to case management team on trainee performance.
• Monitor in-house janitorial crew based on daily checklist.
• Communicate with supervisors on outside work crew’s schedules.
• Oversee meal set up and clean up with assistance for trainees.
• Promote and model the values and vision of Bridge House, in day-to-day work and in relationships with community partners and the public.
• Perform other duties, as assigned.
The hours of available shifts will vary; on-calls are not guaranteed a set amount of hours. On-calls will submit their availability by the 5th of the month for the following month’s schedule. On-calls must be available for 2 night shifts per week, including one weekend, and be able to work major holidays.
• Education: High school graduate or equivalent. Experience: 6 months of human service experience or other relevant experience.
• Knowledge, Skills, and Abilities:
o Ability to work with little or no supervision.
o Desire to help homeless men and women transition to stability.
o Working knowledge of issues relevant to homelessness and legally mandated clients.
o Excellent written and verbal communication skills.
o Knowledge of (or ability to learn) program policies and procedures.
o Ability to verbally de-escalate situations, or the willingness to learn verbal de-escalation techniques.
o Ability to work effectively with angry, argumentative, resistant, and possibly intoxicated clients in an understanding, consistent, and stable way.
o Must show excellent judgment regarding client-related issues, including confidentiality, legal, and emergency crisis situations.
o Physical assessment and intervention skills, including basic first aid training and CPR training.
o Culturally sensitive, with the ability to work effectively with clients from diverse populations.
o Ability to work well under stress.
o Ability to work well with coworkers and the public.
o Must have CPR certification (current or within three months of hiring). We can provide this.
Bridge House is an Equal Opportunity Employer and is dedicated to the spirit of the intent of equal employment opportunity. We prohibit unlawful discrimination on the basis of age, race, color, gender, sexual orientation, national origin, religion, disability, genetic information, or any other applicable status protected by state of local law. This policy applies to all areas of employment and includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct that has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as clients, vendors, consultants, etc.
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