Want to work on the Pearl St. Mall? Want the fast, easy, and convenient location of Downtown Boulder in a new store? Want to use your people and technical skills along with your knowledge of Apple products to use and make some money? We have a great opportunity for you! At Experimac Boulder, we buy, sell, trade, repair and upgrade Apple products. Check out the details below, and if you think this would be a good fit for you, send us your resume, and we'll be in contact soon!
This employee will be able to serve as a Sales Associate and Technician, depending on business needs. Employees will be responsible for selling products and services by finding out customers' needs, and then showing them how our products and services will help meet and exceed their needs. This person will also diagnose technical issues, repair computer and mobile devices, maintain effective workflow, and work with customers to assess needs.
Welcomes and greets all customers in a timely manner.
Connects with customers by digging and learning what his/her needs are, then showing the customer products and services that will meet and exceed these needs.
Onsite Apple computer upgrades and repairs.
Setup computers and mobile devices, including purging old data and reinstalling operating systems.
Diagnoses issues, makes recommendations for repair or replacement to customers and test any new parts that are installed.
Tests, troubleshoots, and diagnoses computer hardware failures.
Replaces and/or repairs faulty components.
Closes out sales transactions by gathering customer information, processing payments, and asking for referrals, leaving the customer with a great lasting impression.
Consistently improves product knowledge.
Uses problem solving, knowledge, and people skills to ensure swift resolutions to technical problems.
Provides customers with accurate timelines for repairs and services.
Has a good attitude and willingness to help the overall success of the store.
Ability to lift 15-20 lbs consistently.
Helps with opening/closing the store.
The willingness to grow and learn each day.
Treats customers as family.
The ability and willingness to be flexible with job duties based off of business needs. The employee understands Experimac Boulder is still a fairly new business and store needs may vary. Please note, the job duties listed are not hard and fast, but may require other responsibilities such as light marketing, researching and brain storming, networking, ect. in order to grow our customer base.
Skills and Qualifications:
We need team players with the right attitude to help solve problems for both customers and other team members. The job demands a high energy level, the ability to multi-task, manage time, and the flexibility to take on whatever tasks are required to build our customer base. We need dependable people with solid problem solving skills who want to grow personally and professionally, and do what is necessary to go above and beyond for the customer. A high school diploma is required. Sales experience and or technical background is a plus.
In-depth knowledge of the Apple product line, as well as the Mac OSX and iOS operating systems. Knowledge of symptoms of software vs. hardware problems. Knowledge of common computer and phone applications and their hardware requirements. Ability to communicate with customers to assess needs and to explain options. Ability to drive an entire customer exchange, from problem diagnosis, to explanation of options including costs and benefits, through decision making, implementation, and testing, to the selling and upsale of products and services, and the ability to successfully close out a transaction with the highest level of customer service.
9:00 a.m. -- 08:00 p.m. Monday-Sunday/Earliest to latest possible openings/closings
Note: Employees to be available to work flexible hours including weekends.
US $11-17 per hour
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers