IT Specialist (Boulder)
6007 Oreg Ave near Arapahoe and Cherryvale
compensation: This is a full-time, exempt salaried position with a salary range of $41,500-$45,000
employment type: full-time
non-profit organization
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Do you have a passion for technology? Are you inspired to create positive change in our local community? Do you enjoy working in a collaborative and supportive environment in a values-driven organization that cares deeply for its employees? If so, the Boulder JCC might be the place for you! Our dynamic and community-centered organization is looking to add a skilled, conscientious, and resourceful IT Specialist to the team. The primary role of this position is to provide system management and desktop support while ensuring the organization’s technology fully supports its mission. As the IT Specialist, you’ll work most closely with the Senior Director of Operations, while also interacting with staff throughout the agency, and within a top-notch Operations Team. As the backbone of all computer-related technology at the Boulder JCC, the IT Specialist will provide technical support to over 70 employees and ensure systems are running effectively and efficiently. The position requires an affinity to work both independently and collaboratively to reach the best solutions, efficiently and effectively handling varied requests, and proactively anticipating changing needs. In addition to being organized and detail-oriented this position depends on your analytical skills, discretion and confidentiality, and the ability to communicate effectively. Please note that due to safety concerns of COVID-19, this position will onboard and begin working remotely with some on-site hours required. We expect this position to work the majority of hours on-site once it is safe to do so, with the ability to continue to stay connected and work remotely when necessary. RESPONSIBILITIES • Apply systems analysis and procedures, including consulting with users, to determine hardware, software, or system functional specifications • Responsible for effective operation, installation/configuration, and maintenance of the organization’s day-to-day Information Management infrastructure, including: • Windows/Mac workstations • Servers and Active Directory management • Printers, copiers, and scanners • Information Security & Backup systems • Firewall and Antivirus management and updates • Office WiFi and network • Desktop Phone System • Audio-Visual & Teleconferencing solutions • Wide range of account administration duties – provisioning/deprovisioning accounts, lockouts, password management, access controls • Other office, software, server, and desktop related peripherals and equipment • Development, documentation, and analysis of computer systems and procedures, based on and related to user or system design specifications and platform operations. • Respond to staff requests to diagnose, troubleshoot, and resolve problems with computer workstations and other IT systems • Perform routine updates and patching of computers to address vulnerabilities and meet security requirements • Inventory and tracking of all computer/network related hardware (tag and record equipment, track warranty info, maintain equipment documentation folders, track maintenance agreements) • Research and evaluate new technologies to be used as enhancements or upgrades, or replacements to existing server, network, and other IT infrastructure equipment. • Anticipate cost of replacing or updating equipment and handle purchasing • Support onboarding of new employees and provide ongoing training for all employees on computer and software systems, policies, and information access. • Work with contracted IT firm to support Network Administration WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS This position works primarily during normal business hours, typically Mon-Fri, 9 am - 5 pm with some flexibility. Due to safety concerns of COVID-19, this position will onboard virtually and begin working remotely with some on-site hours required. The health and safety of our staff is our top priority. As such, we have put extensive COVID-19 policies and procedures in place for employees working on-site, and continue to have all employees whose jobs can be performed remotely to continue to work off-site. You will be provided a laptop, and need to establish a space with stable internet connectivity from which to work during business hours. We expect this position to work the majority of hours on-site once it is safe to do so, with the ability to continue to stay connected and work remotely when necessary. While performing regular duties, you will be required to sit, stand, reach, walk, or kneel, and to lift and/or move up to 25 pounds. Reasonable accommodations will be made for individuals with disabilities. COMPENSATION This is a full-time, exempt salaried position with a salary range of $41,500-$45,000 commensurate with experience. The benefits currently include medical, dental, vision, disability, life, and access to reimbursement account (HSA) with generous employer contributions, as well as paid vacation time and holidays, 403b retirement plan, staff discounts, and more. APPLY NOW Once you submit your application, our HR Manager will be in touch if we would like to schedule an interview. An offer of employment in this position will be contingent on the successful completion of a background check. We look forward to hearing from you! The Boulder JCC is an Equal Opportunity Employer. You are considered for employment without regard to without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The Boulder JCC’s mission is to provide programs and services based in Jewish values and traditions in a place where people of all ages and backgrounds gather to connect, exchange ideas, learn, and grow. The Boulder JCC is recognized for its innovative approaches to community engagement with the next generation and families through meaningful experiences and philanthropy. Requirements QUALIFICATIONS • Bachelor's degree in a related field or equivalent experience • 2+ years experience supporting Mac and Windows desktop/laptop PCs • 2+ years experience with Active Directory administration • Experience with Google Apps G Suite administration, VoIP phone systems, firewalls, and physical security systems • Experience troubleshooting hardware issues and replacing hardware on desktop and laptops • Proficiency installing software, patches, updates on desktops and laptops • Clear, professional, and effective communications • Excellent organization and attention to detail, a strong work ethic, and the ability to work independently • Strong time management, i.e., the ability to move easily between responsibilities and to effectively prioritize and manage own schedule and workload
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