West’s E-911 NOC is looking for a Data NOC Technician to join its team in Longmont. This role will help provide data delivery and A911 voice traffic for our customers. Furthermore, this team provides surveillance for data circuits and network devices, perform triage and trouble reporting, and manage service outages to resolution.
High school diploma or GED required.
Minimum 2-5 years of experience in NOC environment or technical customer support center.
Minimum two years technical knowledge in one or more of the following areas required: circuit or soft-switch administration, maintenance or provision; TCP/IP; PC/Server and network hardware.
Minimum one year knowledge of at least one Command Line Operating System required.
Minimum one year Telephony experience preferred.
Minimum two years technical knowledge of IP Networks, Call Routing and IP based networks in a WAN/LAN environment required.
Minimum one year technical knowledge of one or more of the following: UNIX, HP Open View, Network Node Manager, Prognosis, NewRelic preferred.
Intermediate knowledge of MS Word, Outlook, Excel and Access required.
Certification in Programming (e.g. UNIX, CompTia A+, Linux, and Perl, etc.) preferred.
May be required to work varying shifts.
West is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.
At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network – based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
We Connect. We Deliver. We are WEST.
Applications will be accepted through 4/2/19.
Equal Opportunity Employer/Veterans/Disabled
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The Company has strict background check requirements both pre-employment and during employment. Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services (CJIS) certification – criminal history check, fingerprinting and training. The company also runs a motor vehicle record check as part of the background check process.
The company conducts pre-employment drug screening and periodic screening during employment. Please note, marijuana remains an illegal drug under federal law. We have federal contracts that require us to be compliant with the federal Drug Free Workplace Act. West Safety Services is a tobacco free workplace.
Primary Location: United States-Colorado-Longmont
Organization: Global Technology Services USA
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